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Maxfiylik siyosati

Oxirgi yangilanish: 2026-05-19

Ushbu maxfiylik siyosati "888 BUXORO TAXI" MChJ (keyingi o'rinlarda "Kompaniya", "biz") tomonidan boshqariladigan "Zarvon Go" brendi ostida taqdim etiladigan mobil ilovalar (Zarvon Driver, Zarvon Rider) va veb-platformalardan (admin.zarvon.uz, id.zarvon.uz, zarvon.uz) foydalanuvchilar ma'lumotlarining qanday to'planishi, saqlanishi va ishlatilishini tushuntiradi.

1. Biz to'playdigan ma'lumotlar

1.1. Hisob ma'lumotlari

  • Telefon raqami (OTP orqali tasdiqlash uchun)
  • Ism va familiya
  • Profil rasmi (ixtiyoriy)
  • Tug'ilgan sana, jinsi (haydovchilar uchun)

1.2. Joylashuv ma'lumotlari

  • Rider (yo'lovchi) ilovasi: faqat ilova ochiq turganida joriy joylashuvingizni olamiz — taksini chaqirish, manzilni avtomatik to'ldirish va haydovchini topish uchun.
  • Driver (haydovchi) ilovasi: haydovchi "Onlayn" rejimda bo'lganida joylashuvni fonda (background) ham kuzatamiz. Bu yo'lovchilarga real vaqtdagi mashina pozitsiyasini ko'rsatish, yo'nalishni hisoblash va xizmat sifatini ta'minlash uchun zarur. Haydovchi "Offlayn" ga o'tganida darhol to'xtatiladi.

1.3. Hujjatlar va rasmlar (faqat haydovchilar)

  • Haydovchilik guvohnomasi (KYC tekshiruvi uchun)
  • Pasport / shaxsiy guvohnoma (KYC tekshiruvi uchun)
  • Avtomobil texnik passporti
  • Sug'urta polislari

Bu hujjatlar shifrlangan shaxsiy S3 saqlash xizmatida saqlanadi va faqat platform admin va park admin tomonidan ko'rib chiqilishi mumkin.

1.4. Ovoz yozuvlari (faqat haydovchilar)

Walkie-talkie (ratsiya) funksiyasi orqali dispetcher va haydovchi o'rtasidagi qisqa ovozli xabarlar yoziladi. Bu xabarlar 24 soatdan keyin avtomatik ravishda o'chiriladi. Mikrofon faqat haydovchi tugmani bosib ushlab turganida yoqiladi.

1.5. To'lov ma'lumotlari

Bank kartasi raqamlari va CVV kodlarni biz to'g'ridan-to'g'ri saqlamaymiz. To'lovlar ATMOS to'lov tizimi orqali amalga oshiriladi. Bizning serverlarimizda faqat tokenizatsiya qilingan karta identifikatorlari (PCI DSS standartiga muvofiq) saqlanadi.

1.6. Texnik ma'lumotlar

  • Qurilma modeli va operatsion tizim versiyasi
  • Ilova versiyasi
  • IP manzil (faqat hisobni himoya qilish uchun)
  • Xatolik va nosozlik hisobotlari (Sentry orqali)

2. Ma'lumotlardan foydalanish

To'plangan ma'lumotlardan quyidagi maqsadlarda foydalanamiz:

  • Sizga taksi va yetkazib berish xizmatlarini taqdim etish
  • Haydovchini topish va sayohatni kuzatish
  • To'lovlarni qayta ishlash
  • Xizmat sifatini yaxshilash va xavfsizlikni ta'minlash
  • Qonun talab qiladigan hisobotlarni topshirish
  • Xabarnomalar yuborish (SMS, push, email)

3. Uchinchi tomonlar

Ma'lumotlaringizni quyidagi xizmatlar bilan ulashishimiz mumkin:

  • ATMOS — bank kartasi to'lovlarini qayta ishlash uchun
  • Eskiz — SMS yetkazib berish uchun (faqat telefon raqami)
  • Yandex Maps — xarita va navigatsiya
  • Sentry — texnik xatoliklarni kuzatish
  • Amazon AWS (S3) — hujjat va rasm fayllarini saqlash
  • Google Firebase — push xabarnomalar

Biz ma'lumotlaringizni hech qachon reklama maqsadida sotmaymiz yoki uchinchi tomonlarga sotmaymiz.

4. Ma'lumotlarni saqlash muddati

  • Hisob ma'lumotlari — hisobingiz faol bo'lganda
  • Joylashuv ma'lumotlari — 12 oy (sayohat tarixi uchun)
  • Walkie ovoz xabarlari — 24 soat (avtomatik o'chirish)
  • KYC hujjatlari — haydovchi platformada bo'lgan davr + 5 yil (qonuniy talab)
  • To'lov yozuvlari — 5 yil (soliq qonunchiligi talabi)

5. Sizning huquqlaringiz

Siz har qachon quyidagi huquqlardan foydalanishingiz mumkin:

  • Hisobingiz va ma'lumotlaringizni ko'rish
  • Noto'g'ri ma'lumotlarni tuzatish
  • Hisobingizni o'chirish (taxi888@umail.uz orqali)
  • Joylashuv ruxsatini ilova sozlamalaridan o'chirish
  • Push xabarnomalarni o'chirish

6. Bolalar maxfiyligi

Zarvon Go xizmatlari 18 yoshdan oshgan foydalanuvchilar uchun mo'ljallangan. Biz ataylab 18 yoshdan kichik bolalardan ma'lumot to'plamaymiz.

7. Xavfsizlik

Barcha ma'lumotlar TLS 1.2+ orqali shifrlangan holda uzatiladi. Parollar bcrypt bilan xeshlanadi. Bank kartasi ma'lumotlari PCI DSS standartiga muvofiq ATMOS tomonidan boshqariladi. Server tomonda barcha foydalanuvchi ma'lumotlari rolga asoslangan kirish nazorati ostida.

8. O'zgartirishlar

Ushbu siyosat vaqti-vaqti bilan yangilanishi mumkin. Muhim o'zgarishlar haqida ilova orqali yoki email orqali xabar beramiz. Yangilangan sana ushbu sahifa yuqorisida ko'rsatiladi.

9. Aloqa

Maxfiylik bilan bog'liq savollar yoki shikoyatlar uchun:

"888 BUXORO TAXI" MChJ
Email: taxi888@umail.uz
Telefon: +998 97 303 83 83

English version (for Apple / Google reviewers)

This privacy policy explains how "888 BUXORO TAXI" LLC (hereafter "the Company", "we") collects, stores and uses data of users of the Zarvon Go branded mobile applications (Zarvon Driver, Zarvon Rider) and web platforms (admin.zarvon.uz, id.zarvon.uz, zarvon.uz).

Data we collect

  • Account: phone number, name, optional profile photo, date of birth (drivers only)
  • Location:
    • Rider: foreground only — to request a ride and track the assigned driver
    • Driver: background while "Online" — required to match riders with nearby cars and stream live position during a trip; stops immediately when the driver toggles "Offline"
  • KYC documents (drivers only): driver licence, passport / national ID, vehicle registration, insurance — stored on private encrypted S3, accessible only to platform + park admins
  • Voice recordings: short walkie-talkie messages between driver and dispatcher, deleted after 24 hours. Microphone is only activated while the driver press-and-holds the talk button.
  • Payments: card numbers and CVV are never stored on our servers — all card processing is tokenised through ATMOS (PCI DSS compliant)
  • Technical: device model, OS version, app version, IP address (account protection only), crash reports (via Sentry)

How we use it

Provide taxi and delivery services, match riders with drivers, process payments, improve service quality, comply with legal reporting requirements, send notifications (SMS, push, email).

Third parties

ATMOS (payments), Eskiz (SMS), Yandex Maps (maps + routing), Sentry (crash reporting), AWS S3 (document storage), Google Firebase (push notifications). We never sell user data to advertisers or any third party.

Retention

  • Account data: while account is active
  • Location history: 12 months
  • Walkie audio: 24 hours (auto-purge)
  • KYC documents: while driver is on the platform + 5 years (legal)
  • Payment records: 5 years (tax law requirement)

User rights

View own data, correct it, delete account (email taxi888@umail.uz), revoke location permission via OS settings, disable push notifications via OS settings.

Children

Zarvon Go services are intended for users aged 18 and above. We do not knowingly collect data from children under 18.

Security

All traffic is TLS 1.2+. Passwords are bcrypt-hashed. Card data is PCI DSS via ATMOS. All server-side data is access-controlled by role (PLATFORM_ADMIN, PARK_ADMIN, PARK_OPERATOR, DRIVER, USER).

Contact

"888 BUXORO TAXI" LLC
Email: taxi888@umail.uz
Phone: +998 97 303 83 83